Warranty and Technical Support
  • We have many experienced engineers and a big ability after sales service department, and we will offer perfect technical support for you after your purchase.
Warranty
  • All products are strictly tested before sale. Warranty time for you is 2 year, We will guarantee 2-year free repair from the date of purchasing. During the guarantee period, we will repair the machine for free if the malfunction is caused by the quality of our product. also we will provide the maintenance for the machines all their lifetime.
  • Generally speaking, there is no any problem. If unfortunately, there is some problem on the machine, all the small problems of the machine can be solved by changing the replaceable parts, so if there is any problems occurred on the machine, we will send the parts to your side according to your descriptions; [If any parts have problem need to change, for example the screen, the treatment handle…, we can send you within 1 week ( it's for free during warranty time)] while, for the big problem, we will ask our technician to your office to repair it. During the 2 years guarantee time if the engineer can not repair the machine, we can send you another new machine to you and the engineer will bring the broken machine to our factory.
Technical support
  • Each of our equipment are designed for international market, so it is very easy to operate the machine and repair the small problem. Nomally we will send the DVD and operation manual come with the mahcine, it is ok enough for you to operate the machine and do the treatment.
  • Also our eningeer will go to Europe, Middle east, Australia, USA and Latin America 4-6 times each year, we will make an appointment and can arrange the engineer to your office to support you if you really need a necessary support on your office. We also have a online after service department to offer the technical support by video on Skype, MSN or other online tools, professional enginner will show you how to repair the small problem.
Remark of Guarantee
  • Malfunctions caused by the following reasons are out of the scope of our guarantee:
    a. Malfunctions caused by abused operation
    b. Malfunctions caused by other artificial factors like move or tear down in proper motion etc.
    c. Energy reduce caused by wet environment and dust
    d. Malfunction caused by uncontrollable natural force
    e. Spare parts and accessories of this machine.
  • If you are not satisfactory with our after sales service or technical support, please submit your complaints to complaintsdepitech@yahoo.com we will try our best to help you as soon as possible!
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